/* ========================================
   Jacob's Barbearia — Painel Admin
   Design System Dark Premium
   ======================================== */

:root {
  --bg-primary: #0a0a0f;
  --bg-secondary: #12121a;
  --bg-card: #1a1a2e;
  --bg-card-hover: #1e1e35;
  --bg-input: #16162a;
  --border: #2a2a4a;
  --border-light: #333366;

  --text-primary: #f0f0f5;
  --text-secondary: #a0a0c0;
  --text-muted: #6a6a8a;

  --accent: #da312f;
  --accent-glow: rgba(218, 49, 47, 0.3);
  --accent-hover: #ff4543;

  --success: #10b981;
  --success-bg: rgba(16, 185, 129, 0.12);
  --warning: #f59e0b;
  --warning-bg: rgba(245, 158, 11, 0.12);
  --danger: #ef4444;
  --danger-bg: rgba(239, 68, 68, 0.12);
  --info: #6366f1;
  --info-bg: rgba(99, 102, 241, 0.12);

  --radius: 16px;
  --radius-sm: 10px;
  --radius-xs: 6px;
  --shadow: 0 4px 24px rgba(0, 0, 0, 0.3);
  --shadow-glow: 0 0 30px var(--accent-glow);

  --font: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
  --transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
}

* {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}

html {
  font-size: 15px;
  scroll-behavior: smooth;
}

body {
  font-family: var(--font);
  background: var(--bg-primary);
  color: var(--text-primary);
  min-height: 100vh;
  line-height: 1.6;
}

/* ---- Header ---- */
.header {
  position: sticky;
  top: 0;
  z-index: 100;
  background: linear-gradient(180deg, var(--bg-secondary) 0%, rgba(18, 18, 26, 0.95) 100%);
  backdrop-filter: blur(20px);
  border-bottom: 1px solid var(--border);
  padding: 0.8rem 1.5rem;
}

.header-inner {
  max-width: 1200px;
  margin: 0 auto;
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.header-brand {
  display: flex;
  align-items: center;
  gap: 0.8rem;
}

.header-icon {
  font-size: 2rem;
  filter: drop-shadow(0 0 8px var(--accent-glow));
}

.header-title {
  font-size: 1.3rem;
  font-weight: 700;
  background: linear-gradient(135deg, var(--accent), #ff6b6b);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.header-subtitle {
  font-size: 0.75rem;
  color: var(--text-muted);
  font-weight: 400;
}

.header-status {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.4rem 1rem;
  background: var(--bg-card);
  border-radius: 50px;
  border: 1px solid var(--border);
}

.status-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--text-muted);
  transition: var(--transition);
}

.status-dot.online {
  background: var(--success);
  box-shadow: 0 0 8px var(--success);
  animation: pulse 2s infinite;
}

.status-dot.offline {
  background: var(--danger);
}

@keyframes pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.5; }
}

.status-text {
  font-size: 0.8rem;
  color: var(--text-secondary);
}

/* ---- Main ---- */
.main {
  max-width: 1200px;
  margin: 0 auto;
  padding: 1.5rem;
  display: flex;
  flex-direction: column;
  gap: 1.5rem;
}

/* ---- Metrics ---- */
.metrics {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 1rem;
}

.metric-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 1.2rem 1.5rem;
  display: flex;
  align-items: center;
  gap: 1rem;
  transition: var(--transition);
  cursor: default;
}

.metric-card:hover {
  background: var(--bg-card-hover);
  border-color: var(--border-light);
  transform: translateY(-2px);
  box-shadow: var(--shadow);
}

.metric-card.alert {
  border-color: rgba(245, 158, 11, 0.3);
  background: linear-gradient(135deg, var(--bg-card), rgba(245, 158, 11, 0.05));
}

.metric-icon {
  font-size: 2rem;
  width: 52px;
  height: 52px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--bg-primary);
  border-radius: var(--radius-sm);
}

.metric-value {
  font-size: 1.8rem;
  font-weight: 800;
  display: block;
  line-height: 1;
}

.metric-label {
  font-size: 0.8rem;
  color: var(--text-muted);
  display: block;
  margin-top: 0.2rem;
}

/* ---- Sections ---- */
.section {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 1.5rem;
}

.section-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 1rem;
}

.section-title {
  font-size: 1.1rem;
  font-weight: 600;
  margin-bottom: 1rem;
}

.section-header .section-title {
  margin-bottom: 0;
}

/* ---- Intents Grid ---- */
.intents-grid {
  display: flex;
  flex-wrap: wrap;
  gap: 0.6rem;
}

.intent-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  padding: 0.5rem 1rem;
  background: var(--info-bg);
  border: 1px solid rgba(99, 102, 241, 0.2);
  border-radius: 50px;
  font-size: 0.85rem;
  color: var(--text-primary);
}

.intent-count {
  background: var(--info);
  color: white;
  font-weight: 700;
  font-size: 0.75rem;
  padding: 0.1rem 0.5rem;
  border-radius: 50px;
  min-width: 24px;
  text-align: center;
}

/* ---- Escalações ---- */
.escalacoes-list {
  display: flex;
  flex-direction: column;
  gap: 0.8rem;
}

.escalacao-item {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 1rem 1.2rem;
  background: var(--bg-primary);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  transition: var(--transition);
}

.escalacao-item:hover {
  border-color: var(--border-light);
}

.escalacao-info {
  flex: 1;
}

.escalacao-telefone {
  font-weight: 600;
  font-size: 0.95rem;
  color: var(--text-primary);
}

.escalacao-motivo {
  font-size: 0.85rem;
  color: var(--text-secondary);
  margin-top: 0.2rem;
}

.escalacao-data {
  font-size: 0.75rem;
  color: var(--text-muted);
  margin-top: 0.2rem;
}

.escalacao-contexto {
  font-size: 0.75rem;
  color: var(--text-muted);
  font-style: italic;
}

/* ---- Search Bar ---- */
.search-bar {
  display: flex;
  gap: 0.8rem;
  margin-bottom: 1rem;
}

.search-input {
  flex: 1;
  background: var(--bg-input);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 0.7rem 1rem;
  color: var(--text-primary);
  font-family: var(--font);
  font-size: 0.9rem;
  outline: none;
  transition: var(--transition);
}

.search-input::placeholder {
  color: var(--text-muted);
}

.search-input:focus {
  border-color: var(--accent);
  box-shadow: 0 0 0 3px var(--accent-glow);
}

/* ---- Buttons ---- */
.btn {
  padding: 0.7rem 1.2rem;
  border: none;
  border-radius: var(--radius-sm);
  font-family: var(--font);
  font-size: 0.85rem;
  font-weight: 600;
  cursor: pointer;
  transition: var(--transition);
  white-space: nowrap;
}

.btn-primary {
  background: var(--accent);
  color: white;
}

.btn-primary:hover {
  background: var(--accent-hover);
  box-shadow: var(--shadow-glow);
}

.btn-refresh {
  background: var(--bg-primary);
  color: var(--text-secondary);
  border: 1px solid var(--border);
}

.btn-refresh:hover {
  color: var(--text-primary);
  border-color: var(--border-light);
}

.btn-success {
  background: var(--success);
  color: white;
  font-size: 0.8rem;
  padding: 0.5rem 0.8rem;
}

.btn-success:hover {
  filter: brightness(1.1);
}

/* ---- Conversa ---- */
.conversa-container {
  margin-top: 0.5rem;
}

.conversa-estado {
  padding: 0.8rem 1rem;
  background: var(--bg-primary);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  margin-bottom: 1rem;
  font-size: 0.85rem;
  color: var(--text-secondary);
}

.conversa-msgs {
  max-height: 500px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
  padding: 0.5rem;
}

.msg {
  max-width: 80%;
  padding: 0.6rem 1rem;
  border-radius: var(--radius-sm);
  font-size: 0.85rem;
  line-height: 1.5;
  word-break: break-word;
}

.msg.entrada {
  align-self: flex-start;
  background: var(--bg-primary);
  border: 1px solid var(--border);
  color: var(--text-primary);
}

.msg.saida {
  align-self: flex-end;
  background: linear-gradient(135deg, var(--accent), #c42020);
  color: white;
  border: none;
}

.msg-time {
  display: block;
  font-size: 0.7rem;
  color: var(--text-muted);
  margin-top: 0.3rem;
}

.msg.saida .msg-time {
  color: rgba(255, 255, 255, 0.6);
}

/* ---- Empty States ---- */
.empty-state {
  text-align: center;
  padding: 2rem;
  color: var(--text-muted);
}

.empty-state-icon {
  font-size: 2.5rem;
  display: block;
  margin-bottom: 0.5rem;
}

.loading-text {
  color: var(--text-muted);
  font-style: italic;
  font-size: 0.9rem;
}

/* ---- Footer ---- */
.footer {
  text-align: center;
  padding: 2rem 1rem;
  color: var(--text-muted);
  font-size: 0.8rem;
  border-top: 1px solid var(--border);
  margin-top: 2rem;
}

/* ---- Scrollbar ---- */
::-webkit-scrollbar {
  width: 6px;
}

::-webkit-scrollbar-track {
  background: var(--bg-primary);
}

::-webkit-scrollbar-thumb {
  background: var(--border);
  border-radius: 3px;
}

::-webkit-scrollbar-thumb:hover {
  background: var(--border-light);
}

/* ---- Responsive ---- */
@media (max-width: 768px) {
  .header-inner {
    flex-direction: column;
    gap: 0.8rem;
  }

  .metrics {
    grid-template-columns: repeat(2, 1fr);
  }

  .search-bar {
    flex-direction: column;
  }

  .escalacao-item {
    flex-direction: column;
    align-items: flex-start;
    gap: 0.5rem;
  }

  .msg {
    max-width: 90%;
  }
}

@media (max-width: 480px) {
  .metrics {
    grid-template-columns: 1fr;
  }
}

/* ========================================
   Bot Control Section
   ======================================== */

.bot-control-section {
  border: 1px solid var(--border);
  border-radius: 16px;
  padding: 20px 24px;
  background: var(--bg-card);
  margin-bottom: 24px;
}

.bot-control-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 12px;
}

.bot-control-status {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.bot-status-badge {
  padding: 4px 14px;
  border-radius: 20px;
  font-size: 13px;
  font-weight: 700;
  letter-spacing: 0.5px;
}

.badge-off {
  background: var(--danger-bg);
  color: var(--danger);
  border: 1px solid var(--danger);
}

.badge-test {
  background: var(--warning-bg);
  color: var(--warning);
  border: 1px solid var(--warning);
}

.badge-on {
  background: var(--success-bg);
  color: var(--success);
  border: 1px solid var(--success);
}

.bot-control-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.bot-control-actions .btn {
  padding: 8px 16px;
  font-size: 13px;
  border-radius: 8px;
  cursor: pointer;
  border: 1px solid transparent;
  transition: all 0.2s ease;
  opacity: 0.6;
}

.bot-control-actions .btn.active {
  opacity: 1;
  transform: scale(1.05);
  box-shadow: 0 0 12px rgba(255,255,255,0.1);
}

.btn-danger {
  background: var(--danger-bg);
  color: var(--danger);
  border-color: var(--danger) !important;
}

.btn-danger:hover {
  background: var(--danger);
  color: white;
}

.btn-warning {
  background: var(--warning-bg);
  color: var(--warning);
  border-color: var(--warning) !important;
}

.btn-warning:hover {
  background: var(--warning);
  color: white;
}

.bot-mode-info {
  margin-top: 12px;
  padding: 10px 16px;
  background: var(--bg-secondary);
  border-radius: 8px;
  font-size: 14px;
  color: var(--text-secondary);
  line-height: 1.5;
}

.whitelist-section {
  margin-top: 16px;
  padding-top: 16px;
  border-top: 1px solid var(--border);
}

.whitelist-add {
  display: flex;
  gap: 8px;
  margin-bottom: 12px;
  align-items: center;
}

.whitelist-list {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.whitelist-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 12px;
  background: var(--info-bg);
  color: var(--info);
  border: 1px solid rgba(99, 102, 241, 0.3);
  border-radius: 20px;
  font-size: 13px;
  font-weight: 500;
}

.chip-remove {
  background: none;
  border: none;
  color: var(--danger);
  cursor: pointer;
  font-size: 14px;
  padding: 0 2px;
  line-height: 1;
  opacity: 0.7;
  transition: opacity 0.2s;
}

.chip-remove:hover {
  opacity: 1;
}

/* ========================================
   Abas de Navegação Principal
   ======================================== */
.nav-tabs-container {
  background: var(--bg-secondary);
  border-bottom: 1px solid var(--border);
  padding: 0.5rem 1.5rem;
}

.nav-tabs-inner {
  max-width: 1200px;
  margin: 0 auto;
  display: flex;
  gap: 12px;
}

.nav-tab {
  background: transparent;
  border: 1px solid transparent;
  color: var(--text-secondary);
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  font-family: var(--font);
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  transition: var(--transition);
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.nav-tab:hover {
  background: rgba(255, 255, 255, 0.04);
  color: var(--text-primary);
}

.nav-tab.active {
  background: rgba(218, 49, 47, 0.12);
  border-color: rgba(218, 49, 47, 0.3);
  color: #ff6b6b;
  box-shadow: 0 0 12px rgba(218, 49, 47, 0.2);
}

/* ========================================
   Simulador de Testes (Playground)
   ======================================== */
.simulator-layout {
  display: grid;
  grid-template-columns: 1fr 380px;
  gap: 24px;
  align-items: start;
}

@media (max-width: 992px) {
  .simulator-layout {
    grid-template-columns: 1fr;
  }
}

/* Barra de Configurações da Simulação */
.simulator-config-bar {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 16px;
  margin-bottom: 20px;
  display: flex;
  flex-wrap: wrap;
  gap: 16px;
  align-items: center;
  justify-content: space-between;
}

.config-group {
  display: flex;
  align-items: center;
  gap: 10px;
}

.config-label {
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-muted);
  font-weight: 600;
}

/* Segmented Control (Cliente vs Equipe) */
.segmented-control {
  display: inline-flex;
  background: var(--bg-primary);
  padding: 4px;
  border-radius: 8px;
  border: 1px solid var(--border);
}

.segmented-btn {
  background: transparent;
  border: none;
  color: var(--text-secondary);
  padding: 6px 14px;
  border-radius: 6px;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  transition: var(--transition);
  display: flex;
  align-items: center;
  gap: 6px;
}

.segmented-btn.active {
  background: var(--accent);
  color: #fff;
  box-shadow: 0 2px 8px var(--accent-glow);
}

/* Janela do Chat */
.chat-window {
  background: #0b141a;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  overflow: hidden;
  display: flex;
  flex-direction: column;
  height: 620px;
  box-shadow: var(--shadow);
}

.chat-header {
  background: #1f2c34;
  padding: 12px 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.chat-contact-info {
  display: flex;
  align-items: center;
  gap: 12px;
}

.chat-avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent), #ff6b6b);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.2rem;
}

.chat-name {
  font-size: 14px;
  font-weight: 600;
  color: var(--text-primary);
}

.chat-status-sub {
  font-size: 12px;
  color: var(--success);
}

.chat-body {
  flex: 1;
  padding: 20px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 14px;
  background-image: radial-gradient(rgba(255, 255, 255, 0.03) 1px, transparent 0);
  background-size: 24px 24px;
}

/* Balões de Mensagens */
.chat-msg {
  max-width: 80%;
  padding: 10px 14px;
  border-radius: 12px;
  font-size: 13.5px;
  line-height: 1.5;
  position: relative;
  word-break: break-word;
  white-space: pre-wrap;
}

.chat-msg-user {
  align-self: flex-end;
  background: #005c4b;
  color: #e9edef;
  border-bottom-right-radius: 2px;
}

.chat-msg-bot {
  align-self: flex-start;
  background: #202c33;
  color: #d1d7db;
  border-bottom-left-radius: 2px;
  border: 1px solid rgba(255, 255, 255, 0.05);
}

.msg-meta {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 6px;
  margin-top: 4px;
  font-size: 10px;
  color: rgba(255, 255, 255, 0.5);
}

.msg-intent-tag {
  font-size: 10px;
  background: rgba(99, 102, 241, 0.25);
  color: #a5b4fc;
  padding: 2px 6px;
  border-radius: 4px;
  font-weight: 600;
  margin-right: auto;
}

/* Atalhos Rápidos (Quick Actions) */
.chat-quick-actions {
  padding: 10px 16px;
  background: #111b21;
  border-top: 1px solid rgba(255, 255, 255, 0.05);
  display: flex;
  gap: 8px;
  overflow-x: auto;
  white-space: nowrap;
}

.quick-badge {
  background: #202c33;
  color: #8696a0;
  border: 1px solid rgba(255, 255, 255, 0.08);
  padding: 5px 10px;
  border-radius: 16px;
  font-size: 12px;
  cursor: pointer;
  transition: var(--transition);
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.quick-badge:hover {
  background: #2a3942;
  color: #e9edef;
  border-color: rgba(255, 255, 255, 0.2);
}

/* Área de Input */
.chat-footer {
  background: #202c33;
  padding: 12px 16px;
  display: flex;
  align-items: center;
  gap: 10px;
}

.chat-input {
  flex: 1;
  background: #2a3942;
  border: none;
  color: #d1d7db;
  padding: 10px 16px;
  border-radius: 8px;
  font-family: var(--font);
  font-size: 14px;
  outline: none;
}

.chat-input::placeholder {
  color: #8696a0;
}

.btn-send {
  background: var(--accent);
  color: #fff;
  border: none;
  padding: 10px 16px;
  border-radius: 8px;
  cursor: pointer;
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 6px;
  transition: var(--transition);
}

.btn-send:hover {
  background: var(--accent-hover);
  box-shadow: 0 0 12px var(--accent-glow);
}

/* Painel Lateral de Inspeção (Raio-X) */
.inspector-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  box-shadow: var(--shadow);
}

.inspector-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 16px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--border);
}

.inspector-title {
  font-size: 15px;
  font-weight: 700;
  color: var(--text-primary);
  display: flex;
  align-items: center;
  gap: 8px;
}

.inspector-field {
  margin-bottom: 14px;
}

.inspector-field-label {
  font-size: 11px;
  text-transform: uppercase;
  color: var(--text-muted);
  font-weight: 600;
  letter-spacing: 0.5px;
  margin-bottom: 4px;
}

.inspector-field-value {
  font-size: 13px;
  color: var(--text-primary);
  background: var(--bg-input);
  padding: 8px 12px;
  border-radius: 6px;
  border: 1px solid rgba(255, 255, 255, 0.05);
  word-break: break-all;
}

.inspector-field-value code {
  color: #38bdf8;
  font-family: monospace;
}

.badge-tag {
  display: inline-block;
  padding: 4px 8px;
  border-radius: 4px;
  font-size: 11px;
  font-weight: 600;
}

.badge-tag-success {
  background: var(--success-bg);
  color: var(--success);
  border: 1px solid rgba(16, 185, 129, 0.2);
}

.badge-tag-warning {
  background: var(--warning-bg);
  color: var(--warning);
  border: 1px solid rgba(245, 158, 11, 0.2);
}

.badge-tag-danger {
  background: var(--danger-bg);
  color: var(--danger);
  border: 1px solid rgba(239, 68, 68, 0.2);
}